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Limited field view.
05/09/2019
OV tickets are a common practice of international tournaments. How are things with this in Russia?
As you know, due to the huge interest in the FIFA 2018 World Cup and in accordance with the practice of previous tournaments, an additional quota of tickets for seats with a partially limited review was available for purchase on the FIFA ticket portal. These tickets were available exclusively for residents of the Russian Federation at a special price-50% of the ticket price of the 4th category.
The World Cup is over.
The stadiums were.
What do the fans if a football club or Federation sell the tickets for seats with partially restricted review without a discount?
According to Art. 10 of the Law of the Russian Federation of 07.02.1992 N 2300-1 "about protection of the rights of consumers" citizens shall be provided in due time necessary and reliable information on the rendered service providing an opportunity of their correct choice. The fact that, in some sectors, the view of the football field from a number of places is partially limited by barriers could significantly influence the choice of a place on the podium.
Spectators may choose another place, or even refuse to go to the stadium. If on the official website of the football club "Spartak Moscow", for example, in the section" Tickets", or at the box office of the stadium to the information of the fans did not bring the above information, we can talk about the corresponding violation of consumer rights.
In such a situation, the contractor under the contract of paid services for visiting and watching the match, and this football club "Spartak Moscow", is responsible for the shortcomings of the service provided. According to Art. 29 of the Law "on protection of consumer rights" in case of detection of shortcomings of the rendered service, the consumer, among other things, has the right to demand a commensurate reduction in the cost of the rendered service.
It is also possible to claim compensation for moral damage. Their requirements must be reflected in the claim, which describe the situation. Attach a copy of the ticket to the claim. The appeal should be sent to the address of the football club. If the claim is denied, you can file a claim in court. In addition, you can send a claim to the RosPotrebNadzor.
As you know, due to the huge interest in the FIFA 2018 World Cup and in accordance with the practice of previous tournaments, an additional quota of tickets for seats with a partially limited review was available for purchase on the FIFA ticket portal. These tickets were available exclusively for residents of the Russian Federation at a special price-50% of the ticket price of the 4th category.
The World Cup is over.
The stadiums were.
What do the fans if a football club or Federation sell the tickets for seats with partially restricted review without a discount?
According to Art. 10 of the Law of the Russian Federation of 07.02.1992 N 2300-1 "about protection of the rights of consumers" citizens shall be provided in due time necessary and reliable information on the rendered service providing an opportunity of their correct choice. The fact that, in some sectors, the view of the football field from a number of places is partially limited by barriers could significantly influence the choice of a place on the podium.
Spectators may choose another place, or even refuse to go to the stadium. If on the official website of the football club "Spartak Moscow", for example, in the section" Tickets", or at the box office of the stadium to the information of the fans did not bring the above information, we can talk about the corresponding violation of consumer rights.
In such a situation, the contractor under the contract of paid services for visiting and watching the match, and this football club "Spartak Moscow", is responsible for the shortcomings of the service provided. According to Art. 29 of the Law "on protection of consumer rights" in case of detection of shortcomings of the rendered service, the consumer, among other things, has the right to demand a commensurate reduction in the cost of the rendered service.
It is also possible to claim compensation for moral damage. Their requirements must be reflected in the claim, which describe the situation. Attach a copy of the ticket to the claim. The appeal should be sent to the address of the football club. If the claim is denied, you can file a claim in court. In addition, you can send a claim to the RosPotrebNadzor.